Delivery

5.3. Svetli start will not change the terms of sale after the conclusion of the contract or refuse to deliver the goods, unless due to a technical error in the stock tracking system a certain product that was shown as available is not actually available. In this exceptional case, we will inform you in a timely manner via the contact details you provided when placing the order. We will allow you to choose another product instead of the unavailable product from the originally concluded contract, without any obligation to accept such an offer. In the event that you do not accept the offer, the amount paid will be refunded to you if the payment on your part has previously been made.

5.4. If the order includes multiple products, one of which is unavailable, we will inform you in a timely manner, and the remaining ordered products will be delivered in accordance with the contract.

5.5. All products will be packed in transport packaging in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover. With the Customer’s signature on the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.