General conditions

General conditions of the web shop of the trading company Svijetli start d.o.o. they were compiled in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act.

These general terms and conditions apply to the use of the web store of the trading company Svijetli start d.o.o. at the web address www.rendes.hr including all sub-pages and to purchase the products available there. Please read these terms and conditions carefully before using. Your agreement to the terms and conditions set forth herein is a prerequisite for completing the purchase.

GENERAL TERMS AND CONDITIONS OF USE OF THE WEB STORE

1.1. The web store available at the web address www.rendes.hr was established by Svijetli start d.o.o., whose headquarters are located at Malešnica 27, Zagreb, Croatia, registered in the court register of the Commercial Court in Zagreb under the number (MBS) 081164016, OIB 60499962936 (further in text ‘Svijetli start’ or ‘Seller’). If you have any questions, you can contact us at the e-mail address bruno.pelko@sveglistart.hr or at the contact information provided on the website ‘Contact’.

1.2. Svijetli start provides a web store service on a website on the rendes.hr domain. The service consists of providing information services, managing content, conducting financial transactions, selling goods between users of the web store, i.e. you as a buyer and us as a seller, and organizing the delivery of the sale item. The web shop service can be used exclusively on the territory of the European Union and Great Britain.

1.3. You accept these General Terms and Conditions electronically when confirming your order in the web store. We also advise you to read the Data Protection and Privacy Policy (LINK), as well as the Cookie Policy (LINK), since these documents also apply to your use of the web store.

1.4. The user agrees to use the web store exclusively in accordance with positive regulations for viewing published content, purchasing available products by placing legally valid orders and communicating with the seller.

1.5. The services we provide to you via the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services for accessing our web store. Svetli start is not responsible for phone costs, data traffic or any other costs that may occur when ordering or viewing the contents of the web store and using the services available on it.

CHANGES TO THE GENERAL CONDITIONS

2.1. The valid version of the General Terms and Conditions of Use of the web store is always considered to be the version published on this page. In case of disputes, the version that was valid at the time of purchase and with which you as a user expressed your consent at the time of placing the order will be applied.

2.2. We hereby inform you that there is a possibility of occasional changes to the General Terms and Conditions of Use of the Web Store in order to comply with changes in the law and/or our business processes. Technically, we are not able to notify every user about possible changes, so we recommend that you read this text when you use the web store again to familiarize yourself with possible changes.

2.3. Svijeli start reserves the right to change or cancel (temporarily or permanently) any of the products or services it provides, as well as changes to the content in the web store, without prior approval or notification, with the application of good business practices.

CONCLUSION OF SALE AGREEMENT

3.1. When browsing the contents of the web store, you can freely choose the desired items and add them to the shopping cart. This action is not binding in any way. After you have selected the desired items and you are sure that you want to buy them, you start the order process, during which you enter all the data necessary to complete the order, confirm your agreement with the General Terms and Conditions of Use of the web store, and, depending on the selected payment method, make the payment. The actions you performed and confirmed during the process of submitting the order are considered to be the conclusion of a sales contract and as such are binding.

3.2. The price of the product listed on the web store includes VAT and represents an invitation to users to purchase goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day the order is placed, regardless of the prices and conditions valid on the day of delivery.

3.3. These General Terms and Conditions form integral parts of the sales contract concluded through the web store.

3.4. After placing your order using the web store interface, you will receive an automatically generated confirmation of receipt of the order (hereinafter referred to as the ‘Confirmation’) to the e-mail address you entered in the ordering process. The confirmation of receipt of the order is not considered a confirmation of the conclusion of the sales contract by the seller, but is only a document confirming the receipt of the order.

3.5. We reserve the right to reject receivedIf due to extraordinary circumstances, we are unable to fulfill orders according to the quality standards of the web store of the company Svijetli start. The seller is not obliged to enter into a sales contract on the basis of the received order in the event that he cannot fully fulfill his obligations under the contract. The sales contract by the seller is considered to be concluded at the time of shipment of the goods, which you will be informed about in a separate e-mail message.

PRICES OF PRODUCTS AND METHODS OF PAYMENT

4.1. EUR. The exact amount of the price in euros (EUR) depends on the valid exchange rate of the end user’s bank at the time of payment. Product prices are the same for all types of payment and are visible on the product page and in the shopping cart when placing an order. The price of the product does not include the delivery cost, which is calculated separately in the last step of the order after the user has entered the desired delivery address. The seller reserves the right to change the price without prior notice.

4.2. In exceptional cases of an administrative error in displaying the price of the product on the website of the web store, we are not obliged to enter into a sales contract under unfavorable conditions. If such a case occurs, we will offer you to purchase the product at the correct price, without obligation to accept such offer. In the event of your not accepting the offer, the amount paid will be returned to you if the payment was previously made by you.

4.3. The products remain the property of the seller until receipt of full payment according to the concluded sales contract, regardless of whether the goods have been delivered.

4.4. Payment can be made by payment to our transaction account (IBAN HR4523600001102683920) using internet banking or a general payment slip, one-time VISA, Maestro, Mastercard, American Express cards through the MyPos system, through the Paypal system, and cash on delivery upon receipt of the shipment.

4.5. You will receive the invoice by e-mail or in a package together with the goods or as a separate shipment, depending on the place of shipment of the goods. If you need an R1 account, please enter the name of the company when going through the order process and enter all the necessary information.

4.6. It is possible to issue R1 invoices for all forms of payment. The R1 account option is selected when choosing a payment method and entering all the necessary data for issuing an R1 account. R1 account issuance is currently available as an option only to legal entities registered in the Republic of Croatia. Due to legal regulations, we are unable to subsequently issue R1 invoices.

4.7. The promotional code is entered in the code entry field during the purchase process, after which the shopping cart calculation is reduced by the discount defined by the code. Then make the payment using the chosen method.

RIGHT TO UNILATERAL TERMINATION AND RETURN OF GOODS

6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of receiving the goods or after placing the order, in case you changed your mind before the delivery of the goods.

6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a properly completed copy of the Form for Unilateral Termination of the Purchase Agreement, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address: bruno.pelko@sveglistart.hr.

6.3. Download the form for unilateral termination of the distance sales contract at this link in pdf format. You can fill it out electronically or physically after printing. (LINK TO FORM pdf format).

6.4. In case of termination of the contract, each party is obliged to return to the other what it received on the basis of the contract. According to Article 72 of the Law on Consumer Protection, you are obliged to return the received goods at your own expense to the address Svijetli start d.o.o., Zagreb, Malešnica 27, HR-10090 Zagreb.

6.5. The prerequisite for unilateral termination of the Agreement is that the goods have not been used and that they are in their original packaging, including with their original labels. If use (depreciation) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to visible signs of use and accordingly determine what percentage of the refund will be paid to you. In such situations, we will contact you and try to find the most mutually acceptable solution.

6.6. No later than within 14 days from the day we received your notification of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment that you used when placing the order.

6.7. Unfortunately, we are unable to refund additional costs resulting from your express choice of transportation type, nor any other costs associated with the return process. We are also unable to receive shipments that are sent in a way that requires cash on delivery.

COMPLAINTS OF DEFECTIVE GOODS

7.1. In the really rare cases when you receive the goodswith a defect, you have the right to object or complain about the goods within the legal term according to the Consumer Protection Act.

7.2. Pursuant to Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address bruno.pelko@sveglistart.hr or by mail to the address Svijetli start d.o.o., Zagreb, Malešnica 27, HR-10090 Zagreb. We will respond to all complaints received as soon as possible, but no later than within 15 days from the day of receiving the complaint, and we will resolve your complaint in the most favorable way possible.

7.3. Refunds in the event of a claim for defective goods are made in such a way that after receiving the complaint, in agreement with you, we send a delivery service to your address that will pick up the package and return it to our company.

7.4. The complaint will be considered valid if it is determined by the inspection of the product and, if necessary, additional expertise, that it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection.

7.5. If it is determined that the complaint is valid, at our expense we will replace the product with an identical product without defects or return the entire amount paid for the product, including shipping costs.

7.6. In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the customer who sent the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.

RIGHTS AND OBLIGATIONS OF THE BRIGHT START TRADE

8.1. Svetli start is obliged to deliver the sold item to you at the time and in the manner specified in the presented terms of business, after you place the order and pay the purchase price in accordance with Article 3.2. up. Svijetli start is responsible for the material defects of the goods it sells on the web shop in accordance with positive Croatian regulations, especially the Law on Obligations of the Republic of Croatia.

8.2. Svetli start in the web store offers products that are exclusively owned by us.

8.3. Svetli start is obliged to provide true information about the offered goods and to provide complete information about the payment of the purchase price and the delivery of the goods.

8.4. The web store may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or system upgrades, due to technical difficulties, force majeure issues or other causes. Svetli start (as well as third parties connected to it) is not responsible, regardless of the cause and duration, for the possible unavailability of the web store, any delay or interruption in the transmission of information, partial or complete interruption or incorrect operation and/or technical problems that may lead to incorrect processing of data and any claims or losses resulting therefrom.

8.5. Svijetli start shall not be liable for any impossibility or delay in the performance of any of its obligations under these Terms or any of the contracts in the event that this is the result of any action or event beyond the reasonable control of Svijetli start, including failure of public or private telecommunication networks. In this case, Svijetli start will use all reasonable efforts to fulfill its obligations as soon as possible after the termination of such extraordinary action or event.

RIGHTS AND OBLIGATIONS OF YOU THE BUYER

9.1. You are obliged to pay the price of the purchased products and delivery costs, and collect the purchased products upon delivery. For all complaints, you are authorized to contact us, according to the above instructions.

9.2. You are responsible for any decrease in the value of the goods from the moment of their collection, which occurs as a result of the handling of the goods, except that which was necessary to determine the nature and characteristics of the goods.

DATA PROTECTION AND PRIVACY RULES

10.1. Svijetli start undertakes to protect the privacy of the personal data of all users of the web store, and will handle them in accordance with the Personal Data Protection Act, i.e. other applicable regulations.

10.2. The data protection and user privacy rules, including the rules on cookies (‘cookies’), are considered an integral part of the general terms and conditions of use of the web store and are available on the link ‘User data protection and privacy rules’. (LINK)

INTELLECTUAL PROPERTY RIGHTS AND CONTENT OWNERSHIP

11.1. The website and web store of Svijetloga start contain materials protected by copyright, trademark, design and other information that is covered by other rights of natural or legal persons, including, but not limited to, rights to texts, applications, photos, video materials, graphics, music, sound and the like, unless otherwise indicated.

11.2. It is not allowed to modify, publish, transfer, reproduce, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of Svijetlo start or the holder of the corresponding right. You are not authorized to download, reproduce, modify, edit, distribute, display, delete, send, sell,resell, adapt or modify the copyrighted materials in any way except for your own personal use.

11.3. For the avoidance of any doubt, Svijetli start expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as determined by these General Terms and Conditions and as possibly permitted instructions on the web store itself.

COMMUNICATION, COMPLAINTS and METHOD OF RESOLVING DISPUTES

12.1. In the event that you notice an error, problem, violation, unacceptable content, etc. published in the web store or on the websites of Svijetloga start, you can contact us or send a complaint via e-mail address bruno.pelko@sveglistart.hr. We will respond to any such written objection within 15 days of its receipt.

12.2. Croatian law applies to these General Terms and Conditions and all contracts.

12.3. We hereby inform you of our good will to settle any dispute peacefully by agreement, as well as your right to use mechanisms for the out-of-court resolution of consumer disputes, the right to initiate the procedure for out-of-court dispute resolution by submitting an application to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting a conciliation proposal to the Center for conciliation at the Croatian Chamber of Commerce, and using the online Platform for online resolution of consumer disputes.

12.4. In the event of a legal dispute, the competent court in Zagreb is competent.

TERMS OF DELIVERY

All orders will be delivered to the address specified by the customer when placing the order. Delivery is made via the GLS courier service and the buyer is obliged to ensure that he is present at the delivery address at the agreed time.

13.1. Delivery failed:
In the event that the customer is not available at the address at the time of delivery and the courier service failed to make the delivery, the customer will be notified of the delivery attempt and will be offered the option of re-arranging the delivery date or picking up the shipment at the location of the courier service.
If the buyer does not pick up the shipment within the time limit set by the courier service and the shipment is returned to the seller, the buyer is responsible for the costs of resending or returning the order.

13.2. Refund for failed delivery:
If the shipment is returned due to the customer not being present at the delivery address or due to an incorrect address, the customer can request a refund only for the value of the ordered products, but the shipping costs will not be refunded. In the event that the customer cancels the order after returning the shipment, he will also be obliged to bear the costs of the original and eventual return shipping.

Date of last modification: 08.10.2024.