Terms of purchase
General conditions
The general terms and conditions of the web store of the company Svijetli start doo have been compiled in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act.
These general terms and conditions apply to the use of the web shop of the company Svijetli start doo at the web address www.rendes.hr including all subpages and to the purchase of products available there. Please read these terms and conditions carefully before use. Your agreement to the terms and conditions stated here is a prerequisite for making a purchase.
GENERAL TERMS AND CONDITIONS OF USE OF THE WEB STORE
1.1. The web store available at the web address www.rendes.hr was established by Svijetli start doo, whose registered office is located at Malešnica 27, Zagreb, Croatia, registered in the court register of the Commercial Court in Zagreb under number (MBS) 081164016, OIB 60499962936 (hereinafter referred to as ‘Svijetli start’ or ‘Seller’). If you have any questions, you can contact us at the e-mail address bruno.pelko@svijetlistart.hr or at the contact details provided on the web page ‘Contact’.
1.2. Svijetli start provides a web store service on the website at the rendes.hr domain. The service consists of providing information services, content management, conducting financial transactions, selling goods between web store users, i.e. you as a buyer and us as a seller, and organizing the delivery of the items of sale. The web store service can be used exclusively on the territory of the European Union and Great Britain.
1.3. You accept these General Terms and Conditions electronically when confirming your order in the web store. We also advise you to read the Data Protection and Privacy Policy (LINK) and the Cookies Policy (LINK), as these documents also apply to your use of the web store.
1.4. The user agrees to use the web store exclusively in accordance with applicable regulations for viewing published content, purchasing available products by placing legally valid orders, and communicating with the seller.
1.5. The services we provide to you through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services for accessing our web store. Svetli start is not responsible for telephone costs, data traffic or any other costs that may arise when ordering or browsing the content of the web store and using the services available on it.
CHANGES TO GENERAL TERMS AND CONDITIONS
2.1. The valid version of the General Terms and Conditions of Use of the web store is always the version published on this page. In case of disputes, the version that was valid at the time of the purchase and with which you as a user expressed your consent at the time of placing the order will apply.
2.2. We hereby inform you that there is a possibility of occasional changes to the General Terms and Conditions of Use of the web store in order to comply with changes in the law and/or our business processes. We are technically unable to inform every user of any changes, therefore we recommend that you read this text when using the web store again in order to familiarize yourself with possible changes.
2.3. Svjetli start reserves the right to change or discontinue (temporarily or permanently) any of the products or services it provides, as well as to change the content in the web store, without prior approval or notice, while applying good business practices.
CONCLUSION OF A SALES AGREEMENT
3.1. When browsing the content of the web store, you can freely select the desired items and add them to the cart. This action is not binding in any way. After you have selected the desired items and are sure that you want to purchase them, you begin the ordering process, during which you enter all the data necessary to complete the order, confirm your agreement with the General Terms and Conditions of Use of the web store, and depending on the selected payment method, make the payment. The actions you have performed and confirmed during the order submission process are considered to be the conclusion of a purchase contract and are binding as such.
3.2. The price of the product listed on the web store includes VAT and represents an invitation to users to purchase the goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day the order is placed, regardless of the prices and conditions valid on the day of delivery.
3.3. These General Terms and Conditions form an integral part of the purchase agreement concluded through the web store.
3.4. After submitting your order using the web store interface, you will receive an automatically generated confirmation of receipt of the order (hereinafter referred to as the ‘Confirmation’) to the e-mail address you entered during the ordering process. The confirmation of receipt of the order is not considered confirmation of the conclusion of the purchase contract by the seller, but is solely a document confirming receipt of the order.
3.5. We reserve the right to refuse an order received if, due to extraordinary circumstances, we are unable to fulfill it in accordance with the quality standards of the Svijetli start web store. The seller is not obliged to conclude a purchase agreement based on the order received in the event that he cannot fully fulfill the obligations under the agreement. The purchase agreement by the seller is considered concluded at the time of shipment of the goods, of which you will be notified by a separate e-mail.
PRODUCT PRICES AND PAYMENT METHODS
4.1. EUR. The exact price amount in euros (EUR) depends on the applicable exchange rate of the end user’s bank at the time of payment. Product prices are the same for all types of payment and are visible on the product page and in the shopping cart when completing the order. The product price does not include the delivery cost, which is calculated separately in the last step of the order after the user enters the desired delivery address. The seller reserves the right to change the price without prior notice.
4.2. In exceptional cases of administrative errors in the display of the price of the product on the web store pages, we are not obliged to conclude a purchase contract on unfavorable terms. If such a case occurs, we will offer you to purchase the product at the correct price, without any obligation to accept such an offer. In the event that you do not accept the offer, the amount paid will be refunded to you if the payment has been previously made by you.
4.3. The products remain the property of the seller until full payment has been received under the concluded purchase contract, regardless of whether the goods have been delivered.
4.4. You can make a payment to our transaction account (IBAN HR4523600001102683920) using internet banking or a general payment order, one-time payment with VISA, Maestro, Mastercard, American Express cards via the MyPos system, via the Paypal system, and cash on delivery upon receipt of the shipment.
4.5. You will receive the invoice by e-mail either in a package with the goods or as a separate shipment, depending on the place of shipment of the goods. If you require an R1 invoice, please enter your company name when going through the ordering process and enter all the necessary information.
4.6. It is possible to issue an R1 invoice for all forms of payment. The R1 invoice option is selected when selecting the payment method and entering all the necessary data for issuing an R1 invoice. Issuing an R1 invoice is currently available as an option only to legal entities registered in the Republic of Croatia. Due to legal regulations, we are unable to issue R1 invoices subsequently.
4.7. The promotional code is entered in the code entry field during the purchase process, after which the shopping cart calculation is reduced by the discount defined by the code. Then make the payment using the selected method.
THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT AND RETURN OF GOODS
6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of receiving the goods or after placing the order, in case you changed your mind before the goods were delivered.
6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a properly completed copy of the Form for Unilateral Termination of the Purchase Agreement, together with the original invoice, before the expiration of the specified period. You can deliver the form in the package together with the goods or to the e-mail address: bruno.pelko@sveglistart.hr.
6.3. Download the form for unilateral termination of a distance sales contract from this link in pdf format. You can fill it out electronically or physically after printing it out. ( LINK TO FORM pdf format ).
6.4. In the event of termination of the contract, each party is obliged to return to the other what it received under the Contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods at your own expense to the address Svijetli start doo, Zagreb, Malešnica 27, HR-10090 Zagreb.
6.5. A prerequisite for unilateral termination of the Agreement is that the goods have not been used and are in their original packaging, including the original labels. If there has been use (decrease in value), upon receipt of the returned goods we will assess the condition of the goods based on visible signs of use and accordingly determine what percentage of the refund will be paid to you. In such situations, we will contact you and try to find the most mutually acceptable solution.
6.6. No later than 14 days from the date on which we received your notification of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment that you used when ordering.
6.7. Unfortunately, we are unable to refund any additional costs resulting from your explicit choice of shipping method, or any other costs associated with the return process. We are also unable to accept shipments that are sent in a manner that requires payment upon delivery.
CLAIMS OF DEFECTIVE GOODS
7.1. In really rare cases when you receive defective goods, you have the right to object or complain about the goods within the legal term according to the Consumer Protection Act.
7.2. In accordance with Article 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address bruno.pelko@svijetlistart.hr or by post to the address Svijetli start doo, Zagreb, Malešnica 27, HR-10090 Zagreb. We will respond to all complaints received as soon as possible, but no later than 15 days from the date of receipt of the complaint, and we will resolve your complaint in the most favorable manner possible.
7.3. Refunds in the event of a complaint about defective goods are made in such a way that after receiving the complaint, in agreement with you, we send a delivery service to your address to collect the package and return it to our company.
7.4. The complaint will be considered valid if it is determined by the inspection of the product and, if necessary, additional expertise, that it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection.
7.5. If the complaint is found to be valid, we will replace the goods with identical, non-defective goods at our expense or refund the full amount paid for the product, including delivery costs.
7.6. In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the customer who submitted the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.
RIGHTS AND OBLIGATIONS OF BRIGHT START TRADE
8.1. Svijetli start is obliged to deliver the sold item to you at the time and in the manner specified in the presented terms and conditions, after you place an order and pay the purchase price in accordance with Article 3.2. above. Svijetli start is liable for material defects in the goods it sells on the web store in accordance with Croatian positive regulations, in particular the Civil Obligations Act of the Republic of Croatia.
8.2. Bright Start offers products in its web store that are our exclusive property.
8.3. Svetli start is obliged to provide true information about the offered goods and provide complete information about the payment of the purchase price and delivery of the goods.
8.4. The web shop may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or system upgrades, due to technical difficulties, force majeure issues or other causes. Bright Start (as well as third parties associated with it) is not liable, regardless of the cause and duration, for any unavailability of the web shop, any delay or interruption in the transmission of information, partial or complete interruption or incorrect operation and/or technical problems that may lead to incorrect data processing, and any claims or losses arising therefrom.
8.5. Svijetli start shall not be liable for any impossibility or delay in the performance of any of its obligations under these Terms or any of the contracts in the event that this is the result of any action or event beyond the reasonable control of Svijetli start, including failure of public or private telecommunications networks. In this case, Svijetli start will use all reasonable efforts to fulfill its obligations as soon as possible after the termination of such extraordinary action or event.
YOUR RIGHTS AND OBLIGATIONS AS A BUYER
9.1. You are obliged to pay the price of the purchased products and delivery costs, and to take delivery of the purchased products. For all complaints, you are authorized to contact us, according to the instructions above.
9.2. You are responsible for any diminution in value of the goods from the time of their receipt, which occurs as a result of the handling of the goods, other than that which was necessary to establish the nature and characteristics of the goods.
DATA PROTECTION AND PRIVACY RULES
10.1. Svijetli start undertakes to protect the privacy of personal data of all users of the web store, and will treat them in accordance with the Personal Data Protection Act, or other applicable regulations.
10.2. The rules for data protection and user privacy, including the rules on cookies (‘cookies’), are considered an integral part of the General Terms and Conditions of Use of the web store and are available at the link ‘Data Protection and User Privacy Rules’. (LINK)
INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP OF CONTENT
11.1. The website and web store of Svijetla start contain materials protected by copyright, trademark, design and other information that is covered by other rights of natural or legal persons, including, but not limited to, rights to texts, applications, photographs, video materials, graphics, music, sound and the like, unless otherwise indicated.
11.2. You may not modify, publish, transmit, reproduce, participate in the transfer or sale, create derivative works, or in any way exploit any content, in whole or in part, without the express written consent of Bright Start or the relevant rights holder. You may not download, reproduce, modify, edit, distribute, display, delete, send, sell, resell, adapt or alter copyrighted materials in any way other than for your own personal use.
11.3. For the avoidance of doubt, Svijetli start expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as provided in these General Terms and Conditions and as may be permitted by the instructions on the web store itself.
COMMUNICATION, COMPLAINTS and METHOD OF RESOLVING DISPUTES
12.1. In the event that you notice an error, problem, violation, unacceptable content, etc. published in the web store or on the Svijetli start website, you can contact us or submit a complaint via e-mail address bruno.pelko@svijetlistart.hr. We will respond to any such written complaint within 15 days of receipt.
12.2. Croatian law applies to these General Terms and Conditions and all contracts.
12.3. We hereby inform you of our good will to resolve any dispute amicably and amicably, as well as your right to use the mechanisms of out-of-court resolution of consumer disputes by the right to initiate an out-of-court dispute resolution procedure by filing a complaint with the Court of Honor of the Croatian Chamber of Economy, and/or by submitting a proposal for mediation to the Mediation Center of the Croatian Chamber of Economy, and by using the online Platform for Online Resolution of Consumer Disputes.
12.4. In the event of a legal dispute, the competent court in Zagreb shall have jurisdiction.
DELIVERY TERMS
All orders will be delivered to the address provided by the customer when ordering. Delivery is made via the GLS courier service and the customer is required to ensure their presence at the delivery address at the agreed time.
13.1. Unsuccessful delivery:
In the event that the customer is not available at the address at the time of delivery and the courier service failed to make the delivery, the customer will be notified of the delivery attempt and will be offered the option of re-arranging the delivery date or picking up the shipment at the location of the courier service.
If the buyer does not collect the shipment within the deadline set by the courier service and the shipment is returned to the seller, the buyer is responsible for the costs of re-sending or returning the order.
13.2. Refund for failed delivery:
If the shipment is returned due to the customer not being present at the delivery address or due to an incorrect address, the customer may request a refund only for the value of the ordered products, but delivery costs will not be refunded. In the event that the customer cancels the order after the shipment has been returned, he will also be obliged to bear the costs of the original and any return delivery.
Last modified date: 08.10.2024.
